Refund policy

Return window
You have 30 days from the delivery date to request a return for a refund. Between 31 and 60 days from delivery, returns are accepted for store credit only. After 60 days, items can't be returned.

Special order items
Items marked as special order, made to order, custom finished, or built to order (including all built to order wheels) cannot be cancelled once the order is placed and cannot be returned or refunded for any reason other than a manufacturer defect or shipping damage. These items are ordered from the manufacturer specifically for you. Please confirm fitment, finish and specifications before you place a special order.

Getting a return authorization (RMA)
Every return needs an RMA number before it ships back. Email support@xtmotorsports.com with your order number, the item(s) you want to return and the reason. We'll reply within 1 to 2 business days with your RMA number and the return address. Our orders ship from several different warehouses, so the return address is not always the same. Wait for the RMA before sending anything. Packages that arrive without an RMA number, or that go to the wrong location, will be refused or returned to you at your cost. Do not send parts back to the manufacturer. We don't accept COD deliveries.

Returns must reach the return address within 14 days of the RMA being issued. Write the RMA number on the outside of the shipping box, never on the product packaging itself.

Condition requirements
Items must be new, uninstalled, unmodified and in the original manufacturer packaging with all hardware, instructions and accessories. Packaging must be intact and free of writing, tape or shipping labels. Anything that shows signs of installation, test fitting, mounting, tool marks, fluid or road use will be refused and returned to you at your cost.

Wheels and tires are inspected carefully. A wheel that has had a tire mounted, or a tire that has been mounted or driven on, is not returnable. Test fit wheels against your hub before mounting tires.

Items that can't be returned

  • Special order, made to order, custom finished or built to order items
  • Consumables: fluids, oils, coolant, brake fluid, chemicals, cleaners, lubricants, aerosols, sealants, adhesives, tape and paint
  • Electronics and anything with electrical components once opened, including tuners, ECUs, gauges, sensors, controllers, lighting, wiring harnesses and batteries
  • Software, tuning files, calibration files, licenses, downloads and gift cards
  • Fuel system components, injectors, fuel pumps and fuel lines once opened
  • Filters, gaskets, seals, bearings, fasteners and hardware once opened
  • Wear items once installed: brake pads, rotors, clutches, flywheels, belts, hoses, bushings, bulbs
  • Safety equipment: helmets, harnesses, seats, roll cages, fire suppression, child seats
  • Apparel and merchandise once worn, washed or with tags removed
  • Clearance, final sale, open box, scratch and dent or limited quantity sale items, which are sold as is
  • Bundles or kits with missing components
  • Anything that has been installed, attempted to be installed or altered in any way

Restocking fees and shipping charges
Returns for a refund are subject to a 20% restocking fee. Returns for store credit have no restocking fee. Original shipping charges are never refunded. If your order shipped free, the actual shipping cost we paid to send it is also deducted from your refund. Freight items (wheels, tires, exhaust, body panels, lift kits) may carry a higher restocking fee, which we'll tell you before issuing the RMA.

Return shipping
You're responsible for return shipping costs and for getting the item back undamaged. Use a trackable service and insure anything of value. We aren't responsible for returns lost or damaged in transit, and a return that arrives damaged will not be refunded. Freight returns must be palletized and packaged the way they were received. We can provide a return label for freight or oversized items at your request; the cost is deducted from your refund.

Inspection and refunds
Once your return arrives, allow 3 to 5 business days for inspection. We'll email you when it's received and again when it's approved or declined. Approved refunds go back to the original payment method within 5 to 10 business days of approval, depending on your bank. If more than one payment method was used on the order, the refund is issued as store credit. Store credit is issued by email as a gift card and expires one year from the date it's issued. If a return is declined, we'll explain why and offer to ship it back to you at your cost. Declined items not claimed within 30 days are discarded.

Late or missing refunds
If a refund has been approved but hasn't shown up after 10 business days, check with your card issuer or bank first, since posting times vary. If it's still missing after that, email support@xtmotorsports.com with your order number and we'll trace it.

Exchanges
We don't do direct exchanges. If you need a different size, finish or part number, return the original for a refund or store credit and place a new order so the replacement isn't delayed. Exchanges for the same item are only offered when the item arrived defective or damaged.

Wrong, damaged or defective items
If we shipped the wrong item, the wrong quantity, or the item arrived damaged or defective, contact us within 2 business days of delivery with your order number, photos and a description. Keep all packaging until the claim is resolved. We'll provide a prepaid return label and either replace the item or refund you in full, including shipping. Replacement items ship only after the original is received, or you can place a new order to avoid waiting and we'll refund the original when it's back. Replacements ship only to the original shipping address. Reporting an error after the item has been forwarded, reshipped or moved from the original delivery address voids the claim. Damage or errors reported after 2 business days are handled under the standard return terms above. We don't reimburse labor, installation, diagnostic, towing, rental, downtime or any other costs related to a wrong, defective or damaged part.

Core charges
Some products carry a core charge that is collected at checkout. To get the core charge refunded, the old part must be returned in rebuildable condition, in the box the new part came in, within 30 days of purchase. You're responsible for return shipping on cores. Cores are inspected before the credit is issued and cores that are damaged, incomplete or from a salvage yard are not accepted.

Warranty claims
Defects that show up after installation are handled under the manufacturer's warranty, not this return policy. We'll help you start the claim, but the manufacturer decides the outcome and the timeline, and most require a shop diagnosis. Warranty covers repair or replacement of the part only. Wear items, electronics and tuning products are generally excluded from warranty unless the manufacturer says otherwise. Clearance and final sale items carry no warranty.

Cancellations
Orders can be cancelled at no charge before they ship. Once an order has shipped it can't be cancelled and standard return terms apply, including restocking fees and shipping costs. Special order items can't be cancelled at all once the order is placed.

Refused and undeliverable packages
Packages refused at delivery or returned to us as undeliverable are processed as a standard return, with the 20% restocking fee and all shipping costs deducted. International packages refused or abandoned at customs are destroyed by the carrier and are not refunded.

International returns
International customers are responsible for all return shipping, duties and fees. Duties and taxes paid on the original shipment are not refundable. Refunds are issued in U.S. dollars for the original USD amount and we aren't responsible for differences caused by exchange rates.

Chargebacks
Contact us before disputing a charge with your bank. We resolve legitimate issues quickly. Chargebacks filed on orders that are eligible for return under this policy will be contested, and accounts with unfounded chargebacks may be closed.

Gifts
If the item was marked as a gift and shipped directly to you, you'll receive store credit for the value of the return. If it wasn't marked as a gift, or the buyer had it shipped to themselves, the refund goes to the buyer's original payment method.

Questions
Email support@xtmotorsports.com.