Shipping policy

Processing
In-stock orders ship within 1 to 2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM Eastern or on a weekend are processed the next business day. If an item isn't in stock when you order, it won't be processed until it is. See the backorder section below.

Backorders and special orders
Stock shown on our site comes from our suppliers and can change between the time you place an order and the time we process it. If anything on your order turns out to be out of stock, backordered, or made to order, we'll email you within one business day with an expected availability date. You can wait for it, swap it for something else, or cancel that item for a full refund. You are not charged for an unavailable item until it ships. The delivery times below only apply once an item is confirmed in stock and on its way.

Where orders ship from
We ship directly from our distribution partners' warehouses around the country. If you order more than one item they may ship from different locations and show up in separate boxes. There's no extra charge for that.

Rates and carriers
Shipping is calculated at checkout based on size, weight and destination. We use UPS, FedEx and USPS. Large or heavy items like wheels, tires, exhaust systems, body panels and lift kits ship by LTL freight. Freight carriers call ahead to schedule delivery, so please include a working phone number with your order.

We choose the carrier and service level for each shipment. If we ship using a cheaper method than the one you paid for, contact us and we'll refund the difference. We don't ship on customer or third-party shipping accounts. Items we determine to be oversized at the time of shipping may require additional shipping charges, which we'll confirm with you before the order ships.

Delivery times
Most in-stock orders arrive 3 to 7 business days after they ship. Freight usually takes 5 to 10 business days. These are estimates, not guarantees. Weather, carrier delays and rural addresses can add time.

Tracking
You'll get a tracking number by email when your order ships. If you haven't received one within 3 business days of ordering, reach out and we'll look into it.

Where we ship
We ship to all 50 states and U.S. territories. Shipping to Alaska, Hawaii and the territories costs more than the lower 48 and some oversized items can't be sent there. We don't ship to P.O. boxes, APO/FPO addresses or freight forwarders.

International orders
We ship to select countries outside the U.S. All international shipments are sent with duties unpaid. You are responsible for any import duties, taxes, customs fees and brokerage charges your country assesses. These are not included in your shipping cost and are not collected by us. If a shipment is refused, not collected, or abandoned at customs because duties or fees were not paid, the carrier or customs authority may destroy or dispose of it. Abandoned or destroyed shipments are not eligible for return, replacement or refund, and by placing an international order you agree to these terms. Delivery times for international orders vary by country and customs processing, and we can't guarantee them.

Signature and risk of loss
We may require a signature on any shipment. Title and risk of loss pass to you when the package is handed to the carrier. If a package is marked delivered but you didn't receive it, we'll need a police report to open a claim with the carrier.

Changes and cancellations
If you need to change an address or cancel, contact us right away. Once something has shipped we can't reroute it, and our standard return policy applies.

Damaged, missing or lost packages
Check your order when it arrives. If something is damaged or missing, keep the packaging and email us photos within 2 business days of delivery. For freight deliveries, write any damage on the delivery receipt before you sign for it. Claims for lost packages must be filed with us within 30 days of the ship date (60 days for international). Claims outside these windows can't be accepted. If a carrier confirms a package is lost, we'll replace it or refund you.

Refused or undeliverable shipments
Packages refused at delivery or returned to us as undeliverable are treated as a return under our return policy, including any restocking fee and the original shipping cost.

Questions
Email support@xtmotorsports.com.